At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Good steel and usefully cut to my required lengths for some blacksmithing projects
Exactly what I needed
great service perfect
Wrong item was sent out initially, but Kim arranged for replacement which arrived very swiftly. Mistakes happen, but the AK team handled it perfectly.
Had just what I needed as specified by my structural engineer, even kept my unreasonable building inspector happy!! A1.
Have placed 3 orders over the years, service is always excellent
Courier damaged delivery - replaced by overnight courier.....thank you
Excellent prices & helpful friendly service. Can recommend. Many thanks
Helpful and knowledgeable advice.
Well packed, delivered quickly, good value. Thank you!
I’m a DIYer & sought advice & supply of this product. From initial enquiry to fast delivery I received fantastic service. Job is now complete & huge thanks to the Austen Knapman team.
Exactly what I needed. Fast delivery, good price. Excellent service.
Although I made a mistake and didn't order enough of what I needed, Austen Knapman was brilliant and was able to add the missing items to my order. The guys I spoke to were friendly and very helpful and I'd definitely recommend them to anyone!
Easy to use website, good communication, delivered on time and well packaged. Thanks!
Great service, great products. A very happy customer
Fast delivery. Part as described. Fair price.
Mild steel round bar exactly what I ordered, prompt delivery excellent service
Infrequent purchase,normally self collection. Always helpful and friendly service
Pleasure to deal with, extemely helpful and friendly staff
Very impressed with the speed orders are processed the day after my I placed my order it was ready for collection all cut to the correct sizes thanks again !
Arrived on time
Good product,clean cuts ,fast dispatch and delivery, good price
Good web site; Easy ordering; Materials exactly as described; Reasonable prices; Very fast turnround and delivery. Highly satisfied.
Very helpful
Very good seller with a great range of products at excellent prices, and all with quick delivery
Your excellent service from customer services and precise and fast delivery impressed me!!! Thank you again.
excellent staff support and product quality as previously stated
