At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
I bought a meter of angle iron it arrived very quickly was well protected for transit and is a good quality product I would recommend this company and this product
I found the site difficult to use so. I telephoned, the lady who took the order was very helpful even when I added to the order a few days later. The product was as described and in perfect condition. Your customer service deserves 10 stars, the delivery company, Tufnell kept me updated and delivered exactly when they told me, the driver was very helpful. Tuffnells are a good ambassador for your company. I would recommend you to a friend. Thank you for all your help.
Would shop here again Really good prices
Great service
Really quick delivery and the driver was very polite
great product and prices and first class delivery
Good quick service at reasonable price.
Order arrived when expected Quality and packing good
Easy to deal with and quick delivery
Simple, no hassle buying
Great products, good price and swift delivery A++ many thanks
Rods cut to size as ordered, good quality and good price. Will recommend.
Good product competitive price excellent service and communication
They were great
Hassle free website easy enough to navigate prices are good cheaper then wickes overall I will buy from again
Very pleased with product which you dispatched quickly. Only criticism would be your delivery agent Tuffnells who failed to deliver on four occasions.
Easy fast and good website
Website was easy to navigate and product was delivered promptly.
I ordered this on behalf of a 'non-internet savvy' neighbour and he is absolutely delighted with the it. In just 7 days he went from having no idea from where he could source it to having it in his possession! The website was very easy to navigate and the ordering and delivery process excellent. Well done Austen Knapman.
Exactly as expected and prompt delivery
Definitely use again
Definitely use again
Very helpful
Good to deal with Very helpful customer service
This company must be one of the easiest to deal with that I have ever used. Good price, service and you can actually talk to someone about your order. 10/10
I found what I was looking for easily, it was reasonably priced, cut to size and despatched quickly. It was well packaged, delivered on time and exactly as described
Service second to none, I ordered on line and with in a couple of hours I had an email I got an email from them saying that my order would be ready for collection the next day. I opted to collect my self as it only a few miles from home, but on orders over a certain amount delivery is free. The staff are really good and helpful, and I would recommend to any one that asks, and I will be buying my Steel and other items as they have a shop on site. One last thing thankyou to every one at Austen Knapman.
