At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Speedy and efficient delivery
Prompt service despite the corona virus lockdown
top service, thanks!
Goods came very quickly. Very helpful when I phoned with a query about the delivery.
Easy to order and very prompt response and delivery .
Part ready promptly & exactly as ordered. Ready for collection as ordered. Can’t fault it.
Polite informative cnversation re order
Wanted to make some garden supports after watching Monty don—these are perfect—2.5 mtr lengths —p&p knocks the price up substantially though
Easy to order and delivered promptly.!
My initial order contained some round bar of the wrong size. Spoke to excellent sales agent on the phone who apologised, said I should keep the incorrect size FOC, and immediately posted the correct product which arrived by return the next day at no extra cost to me. I have only modest need for small quantities of steel, but I will go to Austen Knapman every time.
Nice to have cut to size. The channel is for the restoration of A 1930's motorcycle. Perfect.
Goods arrived as advertised, really quick delivery too and well packaged.
Nice to have cut to size. The channel is for a 1930's motor cycle t
arrived well packed and on time.
Easy website to use. Great delivery time (3 days) Bars cut perfectly to specification given. Excellent service and would use A.N. again!!
Great product, great price great service
Well happy vast delivery
Arrived very quickly, exactly how I needed it. It was the right measurement as requested, a solid bar very happy with it would gigku recommend this company.
The products arrived promptly and as expected. The only moan I have is about the delivery service that was used. The driver left them on the front doorstep, I asked if the package was heavy and the driver replied'yes' and then just drove off. Was not happy with that as the package was quite heavy and difficult for my wife to take around the back.
Excellent in all respects
Easy to order came really fast. Wanted to make plant supports, it worked out really well. Company on the ball with informed E-mails, delivery etc. Thank-you
ordered late Monday evening arrived with me Wednesday 14.00 same week very impressed would use this company again
Very quick delivery, quality product- highly recommend
Order 6mm steel rods to use in garden as suggested by Monty Don and they were perfect. Bent some and also cut some in half to support taller plants. Ordered rods on 7th June and delivered by 9th June so excellent service so big thanks to you all.
Ordered 3m lengths to make into plant supports,cut them easily with a hacksaw. Found website easy to navigate and product arrived in a few days by a pleasant delivery driver,all round good service
All arrived as ordered in good time