At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.

Excellent service.
24th October 2020

Excellent service.

23rd October 2020

Amazing service from Austen Knapman. I was recommended to them and immediately found the website very easy to use and a follow up call to find out delivery time was answered straight away. I definitely use them again.

No problems.
20th October 2020

Excellent service. Quick delivery.

Great service
20th October 2020

Easy to deal with arrived quickly

17th October 2020

Product great quality and arrived promptly

Exactly as described
13th October 2020

I wasn't buying much but the service was as if I was a corporate customer. Bob on. Do not go elsewhere - you won't beat these guys. Well, for me that's true as an extremely occasional purchaser.

12th October 2020

Good and fair price. Accurately cut to size and despatched and delivered very promptly.

I love it
12th October 2020

Very happy

08th October 2020

Fast service.

Really good
03rd October 2020

Great service will use this company again

Prompt delivery
02nd October 2020

Excellent service for a good price.

some issues but A-K came good
02nd October 2020

Had some problems with part of an order but in the end A-K came good and fixed the problem without too much fuss, will buy from them again.

Steel rod
02nd October 2020

Excellent product and sevice

Excellent personal service
01st October 2020

It looked like my order was going to be held up a bit by the courier which isn’t a surprise given the current situation but the folk at Austen Knapman responded and resolved immediately. They are genuinely nice people and super helpful. I was very impressed and will definitely be a return customer.

Just what was needed
01st October 2020

Needed precise size of pipe and wall thickness found it here, sent quickly, good website and fair price.

mild steel angle
01st October 2020

Great quality steel good communication great service, easy to order online

Exactly what I was after
30th September 2020

Fast. Accurate. Easy. A lot easier than going to the store, selecting lengths, carting it all back and cutting it up. I had a series of ready pieces that I could go to work on immediately. NO WASTE! All with the welders to assemble already.

great value and great service
30th September 2020

great value and great service

25th September 2020

Great customer service , responded quickly to any questions . Fast delivery

Great service!
24th September 2020

Excellent quality product, very fast delivery!

Really helpful company
22nd September 2020

I messed up my online order so rang the next morning and the issue was sorted very quickly. Excellent. And delivery fast too.

First class
21st September 2020

First class from order to delivery. Well packaged , fast delivery , great quality . Would highly recommend company .

Excellent service
19th September 2020

Excellent website, easy to order and quick delivery.

Quality product.
18th September 2020

I was able to source exactly what I wanted. Website easy to use. Descriptions helpful in selecting the correct product. Even videos showing how to use the metal bars.

Great service and products
09th September 2020

Fast delivery and everything cut to the correct size

Various Mild Steel Sections
09th September 2020

Austen Knapman are great to deal with - polite and helpful on the phone with a huge availability of types of mild steel section. They will cut sections to your specified length to make your project more straightforward and will deliver items quickly and with secure packaging. Their service is unique in the author's experience and is more than welcome for that. I cannot recommend them highly enough !

Used for DIY plant supports
07th September 2020

Good service. Saved lots by using these to make plant supports (see Monty Don video).