At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Amazing service from Austen Knapman. I was recommended to them and immediately found the website very easy to use and a follow up call to find out delivery time was answered straight away. I definitely use them again.
Excellent service. Quick delivery.
Easy to deal with arrived quickly
Product great quality and arrived promptly
I wasn't buying much but the service was as if I was a corporate customer. Bob on. Do not go elsewhere - you won't beat these guys. Well, for me that's true as an extremely occasional purchaser.
Good and fair price. Accurately cut to size and despatched and delivered very promptly.
Great service will use this company again
Excellent service for a good price.
Had some problems with part of an order but in the end A-K came good and fixed the problem without too much fuss, will buy from them again.
Excellent product and sevice
It looked like my order was going to be held up a bit by the courier which isn’t a surprise given the current situation but the folk at Austen Knapman responded and resolved immediately. They are genuinely nice people and super helpful. I was very impressed and will definitely be a return customer.
Needed precise size of pipe and wall thickness found it here, sent quickly, good website and fair price.
Great quality steel good communication great service, easy to order online
Fast. Accurate. Easy. A lot easier than going to the store, selecting lengths, carting it all back and cutting it up. I had a series of ready pieces that I could go to work on immediately. NO WASTE! All with the welders to assemble already.
great value and great service
Great customer service , responded quickly to any questions . Fast delivery
Excellent quality product, very fast delivery!
I messed up my online order so rang the next morning and the issue was sorted very quickly. Excellent. And delivery fast too.
First class from order to delivery. Well packaged , fast delivery , great quality . Would highly recommend company .
Excellent website, easy to order and quick delivery.
I was able to source exactly what I wanted. Website easy to use. Descriptions helpful in selecting the correct product. Even videos showing how to use the metal bars.
Fast delivery and everything cut to the correct size
Austen Knapman are great to deal with - polite and helpful on the phone with a huge availability of types of mild steel section. They will cut sections to your specified length to make your project more straightforward and will deliver items quickly and with secure packaging. Their service is unique in the author's experience and is more than welcome for that. I cannot recommend them highly enough !
Good service. Saved lots by using these to make plant supports (see Monty Don video).