At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
will order again if needed.
all of the products where exactly what I required and of a good quality , very competitive price The materials I purchased where for a metal driveway gate flat and square bar
Good quality and well packed.
Did the job for my needs. Good communication throughout, thank you.
Excellent product and service
Everything very clear From ordering to delivery Would use again 100%
Austen Knapman deserve five stars but Tuffnells deserve none, hence the low overall score. Tuffnells tracking and communication is very poor. They did not send me an email with tracking details. Their tracking page showed that my parcel was delivered a day before it actually arrived, leaving me wondering and concerned that it had been delivered to the wrong place. When Tuffnells' customer services eventually responded to my complaint, they apologised for the delay. However, I didn't complain about delays but about tracking, the my actual complaint remains unanswered.
Will uses this company again best deals on line , delivery within a couple of days even during the current virus proplems. Would recommend them every time.
Ordered just before they temporarily closed due to Coronavirus, they were helpful on the phone when I phoned to check something and the order was well packaged. Delivery was via courier and they kept me informed and let me know when to expect it to arrive. Very happy with the whole process. Would shop with them again.
Excellent allround service, will use again.
Very quick delivery. Fast service. The piece of metal is already fitted. Very good.
You made life easy for me and delivered exactly what I ordered - keep it simple ????????
Prompt and efficient service.
Delivered prompty and the items were all to spec
Excellent service and very good delivery, would definitely use them again.
Quite happy with the product and the service
Really fast & good value