At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Prompt service and delivery.
Fast and easy to deal with
Ordered on Sunday, arrived Tuesday morning. Fantastic service, reasonable price. All set to make plant supports, Monty Don style.
Exactly as described and worked perfectly for my project of making plant supports
Quick delivery and excellent choice available.
Personal attention to query
Very good.
Initially had to wait as unable to order online, but after telephone conversation with your delightfully helpful receptionist who explained covid19 induced staffing problems, a date was given when backlog should be cleared. Indeed this was correct and my online order was placed and dealt with immediately. The items were delivered the following day well packaged and in good order. Website brilliantly set out, easy to identify required items.
I wanted to put up fencing around my veg patch but did not want a heavy look to it . I needed it in a hurry and both times my order came in within 1-2 days .
Great product and really speedy delivery.
I ordered some 6 mm bar to make supports for garden plants. The ordering was easy on line & delivery was only 3 days which in the current situation is amazing. Highly recommend product & company.
My order was dispatched and delivered promptly. Unfortunately, part of the order was lost in transit. This was not a problem, customer service was excellent and I had full replacement within 4 days - across a weekend.
I ordered these as I needed them for my garden plants. They worked out fine for my needs, but I thought the postage costs were high!
Great service
There was a small delay from placing my order to shipping (but nothing that isn’t expected at the moment). Once shipped arrived the next day.
Ordered standard 6mm rod and received in good time
will use again
Arrived swiftly and with no fuss at all.
Great service as well
Exactly what I required. Delivered ahead of time. Many thanks
Can't fault it. Really really helpful and arrived slightly early which was a cheery on top
The delivery arrived carefully packed to avoid any damage. The ordering process was uncomplicated and the online communications gave one confidence to deal with Austen Knapman
Excellent , very easy to purchase items from website
Pleased with the tracking info on my order. Small order quantity but delivered promptly despite the virus restrictions. Very happy.
First shopping and certainly not the last. Perfect packing.
promptly delivered, thanks
Arrived on time and it was exactly what I ordered, thanks
