At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Good to deal with Very helpful customer service
This company must be one of the easiest to deal with that I have ever used. Good price, service and you can actually talk to someone about your order. 10/10
I found what I was looking for easily, it was reasonably priced, cut to size and despatched quickly. It was well packaged, delivered on time and exactly as described
Service second to none, I ordered on line and with in a couple of hours I had an email I got an email from them saying that my order would be ready for collection the next day. I opted to collect my self as it only a few miles from home, but on orders over a certain amount delivery is free. The staff are really good and helpful, and I would recommend to any one that asks, and I will be buying my Steel and other items as they have a shop on site. One last thing thankyou to every one at Austen Knapman.
Service and delivery were outstanding .
The product arrived when expected and was well protected against bending.
Got steel to me quickly but at a cost
easy to order, arrived promptly and well packaged.
Swift and timely
Prompt service competitive price quality product
Great service and prompt delivery would highly recommend.
Fast delivery perfect for the job I’m doing thanks paul
Excellent service easy ordering items as described
Really good service
Fab price and service. Nothing was too much trouble for this company.
Great service from start to finish and very fast delivery
As described and very useful to be able to have it cut to required length. Would buy again.
Exactly what I required, plus very quick delivery, well pleased thank you
Even when a mistake is made it is quickly sorted with next day delivery.
Steel supplied and cut to the exact measurements, delivered very promptly. Excellent service, will definitely use again.
The heading says it all. Delivered within 5 working days and the carrier told me what day it would be delivered.
Easy to order, fair price and delivered exactly as stated...all that's needed!
Easy to order delivered quickly
A great service. As a homeowner I only wanted a small quantity to make garden supports. This was not a problem. 12 rods were dispatched, in suitable packaging and delivered via courier all within a reasonable timeframe. Now that I've experienced the product and service I will definitely be ordering more.
The entire order went through quickly and efficently. with the entire order arriving very quickly, albeit a small order in comparison (hobby size) to a lot of what they deal with I'm sure, but no quibble from the supplier. The bottom line is would I use them again? For this kind of order there seems to be no alternative as far as I'm concerned.
A speedy service from a reliable company with a good stock of steelwork at reasonably rates.