At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.

Great service and value
25th September 2019

Good to deal with Very helpful customer service

Great product & helpful people
24th September 2019

This company must be one of the easiest to deal with that I have ever used. Good price, service and you can actually talk to someone about your order. 10/10

No Issues, 5* Service
24th September 2019

I found what I was looking for easily, it was reasonably priced, cut to size and despatched quickly. It was well packaged, delivered on time and exactly as described

20th September 2019

Service second to none, I ordered on line and with in a couple of hours I had an email I got an email from them saying that my order would be ready for collection the next day. I opted to collect my self as it only a few miles from home, but on orders over a certain amount delivery is free. The staff are really good and helpful, and I would recommend to any one that asks, and I will be buying my Steel and other items as they have a shop on site. One last thing thankyou to every one at Austen Knapman.

19th September 2019

Service and delivery were outstanding .

Quick delivery
19th September 2019

The product arrived when expected and was well protected against bending.

Good prompt service
19th September 2019

Got steel to me quickly but at a cost

good experience
13th September 2019

easy to order, arrived promptly and well packaged.

1st class
06th September 2019

Swift and timely

Product & Service
06th September 2019

Prompt service competitive price quality product

06th September 2019

Great service and prompt delivery would highly recommend.

05th September 2019

Fast delivery perfect for the job I’m doing thanks paul

04th September 2019

Excellent service easy ordering items as described

Great service
30th August 2019

Really good service

Rods bought for plant supports
27th August 2019

Fab price and service. Nothing was too much trouble for this company.

27th August 2019

Great service from start to finish and very fast delivery

8mm rebar
24th August 2019

As described and very useful to be able to have it cut to required length. Would buy again.

Good product
23rd August 2019

Exactly what I required, plus very quick delivery, well pleased thank you

Professional service
20th August 2019

Even when a mistake is made it is quickly sorted with next day delivery.

Very efficient service
16th August 2019

Steel supplied and cut to the exact measurements, delivered very promptly. Excellent service, will definitely use again.

In Good Time and Just What I Wanted
13th August 2019

The heading says it all. Delivered within 5 working days and the carrier told me what day it would be delivered.

Delivered On Time as Ordered
12th August 2019

Easy to order, fair price and delivered exactly as stated...all that's needed!

Excellent service
02nd August 2019

Easy to order delivered quickly

Great service
01st August 2019

A great service. As a homeowner I only wanted a small quantity to make garden supports. This was not a problem. 12 rods were dispatched, in suitable packaging and delivered via courier all within a reasonable timeframe. Now that I've experienced the product and service I will definitely be ordering more.

Very good service and delivery
30th July 2019

The entire order went through quickly and efficently. with the entire order arriving very quickly, albeit a small order in comparison (hobby size) to a lot of what they deal with I'm sure, but no quibble from the supplier. The bottom line is would I use them again? For this kind of order there seems to be no alternative as far as I'm concerned.

Speedy reliable company
30th July 2019

A speedy service from a reliable company with a good stock of steelwork at reasonably rates.

30th July 2019

Good service.