At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.

Really helpful company
22nd September 2020

I messed up my online order so rang the next morning and the issue was sorted very quickly. Excellent. And delivery fast too.

First class
21st September 2020

First class from order to delivery. Well packaged , fast delivery , great quality . Would highly recommend company .

Excellent service
19th September 2020

Excellent website, easy to order and quick delivery.

Quality product.
18th September 2020

I was able to source exactly what I wanted. Website easy to use. Descriptions helpful in selecting the correct product. Even videos showing how to use the metal bars.

Great service and products
09th September 2020

Fast delivery and everything cut to the correct size

Various Mild Steel Sections
09th September 2020

Austen Knapman are great to deal with - polite and helpful on the phone with a huge availability of types of mild steel section. They will cut sections to your specified length to make your project more straightforward and will deliver items quickly and with secure packaging. Their service is unique in the author's experience and is more than welcome for that. I cannot recommend them highly enough !

Used for DIY plant supports
07th September 2020

Good service. Saved lots by using these to make plant supports (see Monty Don video).

01st September 2020

Great product, at the right price.

Exactly met my requirements
30th August 2020

I didn't know what to expect with regards timescales but the steel bars were cut to length and width and thickness spot on. they were exactly what I required to make some hanging brackets for inside shed roof. Delivery was trackable so that's a good thing as this was a made to order item deliverey would take longer. Delivery costs were quite high but the cots of the goods made it all viable. I would definitely recommend and suggest this company advertises its goods using high level platforms - as they are very competitive price wise

Metal Rod
29th August 2020

Quick delivery, good quality

28th August 2020

Great service very fast delivery

28th August 2020

Great customer service.

Exactly as ordered
27th August 2020

Exactly as ordered and delivered promptly

Good service
24th August 2020

Product arrived very quickly

Great service
14th August 2020

Speedy delivery. Excellent service highly recommend

Quick and easy , lots of choices
14th August 2020

Arrived in good time from ordering

mild steel angle
14th August 2020

brilliant service ,no feeble virus excuses ,will not hesitate to use again

Just what I wanted
13th August 2020

Speedy turnaround cut to required length will make welding my guillotine gate frame a lot easier

50mmx3mm flat steal strip
12th August 2020

Excellent service

mild steel round bar
12th August 2020

exactly what I ordered and delivered on time

First class
11th August 2020

Only a small order for some rods to use as garden plant supports, absolutely first class speedy service. Thank you., just the job.

Total customer service
11th August 2020

Order process was straightforward- excellent communication to keep me informed of progress - delivery and packaging very good - all exactly as I ordered - no hesitation in using Austen Knapman again !

Easy deal
10th August 2020

Good website and easy to order arriving as promised very well packaged

05th August 2020

Had a problem woth online order and telephoned. Very helpful lady sorted it out and telephoned me later to say it worked. It arrived on time and was very clean iron!

05th August 2020

Easy to order and delivery was sooner than expected.

Great product, quickly delivered
05th August 2020

Great product, very quickly delivered

Perfect- great quality- shipped quickly
02nd August 2020

I used these to bend and make supports for my garden. They’re easy to make, sturdy and have blended into the garden well with a nice patina. I’m going to buy some more!