At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Now I have found a company who gives service. I would have paid twice as much for the same steel where I live. The delivery was quick and arrived two days ahead of advised date so I am very impressed. Thank you
Fast on time and what I expected
Will recommend to friends
Was exactly as advertised, very well packed and the lowest price, including delivery, that I could find. What's not to like?
It was perfect for the job!
Good afternoon Thank you for your review. We are sorry you feel disappointed with the plastic caps on your order. After reviewing your order, we have noticed that you ordered the thin wall plastic cap, instead of the standard ones. The reason why the caps distorted and split when being pushed into the 40x40x3mm box section is because thin wall caps are for ERW box / tube section which have a thinner wall. For future reference, if ordering mild steel box section, we would recommend the standard plastic caps are ordered to match. Kind regards Austen Knapman Ltd
Good quality very good price
Always get good service with Austen Knapman regardless of the size of the order. As a small scale fabricator purchase volumes are small and I am price sensitive. What I get is the same quality materials and good service each time with deliveries well communicated and timely. You cannot fault that.
Good quality at an affordable price and quick delivery, well pleased.
Good morning Thank you for your review. We are sorry you feel this way regarding the carriage charge. This is a standard charge set up with Tuffnells for all orders, apart from any collections. We do not have contracts for any other courier services. Kind regards Austen Knapman Ltd