At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Even in these difficult times ,my order arrived quickly and well packaged.I will definitely use this excellent website in the future.Well done.
Sensible price and no carriage charge over £80 . Quick delivery and will use them again
Website easy to use. Good value for money and excellent delivery service
Couldn't be easier to order from their website, they have a massive amount of sizes. Great communications, fast shipping, well packaged. Really please with products I bought, will be ordering again. 10/10.
Bought mild steel bars several times. Ordering and service always excellent, quick delivery too. Many thanks.
Good customer service and fast response. Order expedited swiftly and a problem out with the company sorted quickly by them. Highly recommended and I would not hesitate to use them again.
Good service
will order again if needed.
all of the products where exactly what I required and of a good quality , very competitive price The materials I purchased where for a metal driveway gate flat and square bar
Good quality and well packed.
Did the job for my needs. Good communication throughout, thank you.
Excellent product and service
Great service
Everything very clear From ordering to delivery Would use again 100%
Austen Knapman deserve five stars but Tuffnells deserve none, hence the low overall score. Tuffnells tracking and communication is very poor. They did not send me an email with tracking details. Their tracking page showed that my parcel was delivered a day before it actually arrived, leaving me wondering and concerned that it had been delivered to the wrong place. When Tuffnells' customer services eventually responded to my complaint, they apologised for the delay. However, I didn't complain about delays but about tracking, the my actual complaint remains unanswered.
Perfect service
Will uses this company again best deals on line , delivery within a couple of days even during the current virus proplems. Would recommend them every time.
Ordered just before they temporarily closed due to Coronavirus, they were helpful on the phone when I phoned to check something and the order was well packaged. Delivery was via courier and they kept me informed and let me know when to expect it to arrive. Very happy with the whole process. Would shop with them again.
Excellent allround service, will use again.
very quick
Great service
Very quick delivery. Fast service. The piece of metal is already fitted. Very good.
First class
Speedy delivery
You made life easy for me and delivered exactly what I ordered - keep it simple ????????
Prompt and efficient service.
Delivered prompty and the items were all to spec
