At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
A very good experience in every way and a good quality product as well
Excellent service
I love that you can buy as little as you want, not everyone wants to buy a truck load of steel. Delivery only took 3 days, I'm very very impressed & won't be going elsewhere for my mild steel!
I am in the process of building my home gym and my existing Olympic weight tree horns are not quite long enough so i shopped around for steel tubing and hey presto i found a company that sells it all with speedy delivery and great quality and cut to size for an unbeatable price so very pleased with the purchase.
Excellent, speedy service. Ideal for plant support.
Site easy to use, product arrives in good time, well packed. Invoice included
The 6 mm round bar is great for bushy plant supports, but would like to buy either 4 or 5 mm round bar if you would ever consider it. This would be good for invisible straight supports for plants like delphiniums that would benefit from a slightly bendy support. Canes are too visible and the 6 mm too thick and rigid.
can't fault the service or product. thanks
Website is easy to use, delivery within 5 days and free, well packaged.
Great service
Can't fault the product. Really convienient that they cut the steel to length using both imperial and metric. Delivery was super fast as well.
Hassle free & efficient
I chose this vendor because the wide range of choices included both of the items that I wanted,which was not the case with other vendors. The quality of the material is excellent,it was very well packed,and delivery satisfyingly prompt at no extra cost. Thank you.
Fantastic, arrived quickly!
Just find what you want on the comprehensive website, place your order & within 5 days you'll have it!
couldnt be happier, had everything I wanted in the right sizes saving having a lot of waste by not having to order 6m lengths. was able to order some pieces as small as 50cm up to 3m in one order with free delivery over £80 a bonus. coulndn't be happier with their service, good communications and a easy to use website. overall an excellent service with quick delivery.
Just what I ordered. Cheaper than anywhere else
Easy to use website. Arrived within 3 days of placing the order. Good product
Very helpful staff sensible shipping rates
Very good first time experience
Web site easy to use. I have never brought metal like this before so I was relieved that it was so straightforward. Delivered quickly and well wrapped. In addition to the metal rods I now have a three meter cardboard tube that may come in handy. Thanks.
Timely and well priced.
My order did not arrive as expected. I emailed Austen Knapman & Claire replied straight away. The order had been misplaced by the courier & so a replacement order was sent out which arrived the next day. Superb service, thank you Claire!
Great fast service well packaged will be buying again in the future many thanks
Our request for an expedited shipping was handled professionally resulting in goods arriving in time enabling us to meet our constrains. Thank you.
Easy to use website
Not only are they very competitive but you can actually specify cut lengths at the beginning of your order rather than at the end and wondering if cuts are chargeable etc. Will definitely use again.
