At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
I ordered several lengths of ERW steel tube to make wishbones for my new kit car. Even before I placed an order they had been more than helpful with advice and recommendations. The items were delivered next day, well packaged and in good condition. I did notice in particular that the ends of the packaging had been reinforced, something that is forgotten by so many other companies and can result in missing parts. I look forward to using the metal, and I would order from Austen Knapman again.
The website was well organised and easy to understand which made product selection very easy. Having decided on my needs the ordering and payment process couldn't have been simpler and once ordered delivery was very fast. Thank you, an excellent service.
I cant praise highly enough the service I received when I ordered 2 pieces of mild steel channeling. It wasn't the biggest order they have ever completed and I expected to be shunted down the list of "orders to be completed" - wrong! The channel arrived virtually within hours of the BUY button being pressed. Well packaged and dropped off, as I requested, in my absence. 100% satisfied. I'd recommend Austen Knapman to all.
Just wanted to say a huge thank you for your super fast service and great products. I have been ordering mild steel tube with you for a while now and so far every order has been a breeze. Easy to order with your online system, efficient and helpful telephone team and items are always delivered quickly with no hassle at all.
After trawling round local builders merchants, who were all unable or reluctant to supply my rebar in a small pre-cut quantity, and online retailers with exorbitant delivery charges, I stumbled across Austen Knapman. Their easy to use ordering system and reasonable delivery charges made them the obvious choice for my small build. As an added bonus, there was even a field in the order form where I could leave instructions for the delivery driver to place the items in a discrete location in the event that I was not at home. I would not hesitate to recommend Austen Knapman to other DIYers.
It was an absolute pleasure doing business. Quick service, accurate cutting on top of an excellent price. I would have no doubts in highly recommending Austen Knapman and will definitely make use of your services again in the near future.
I purchased mild steel angle in order to construct a mobile trolley base for a heavy machine. All pieces were accurately cut to length and squared off without burrs. Delivery was prompt and the items were securely wrapped. Communication was first class.
Brilliant item, fast service with good communication from Austen Knapman. All steel was cut to a good tolerance.
Exactly as ordered and very promptly and efficiently delivered.
I am currently restoring a WW2 German truck and the availability of parts is non existent. It was a great pleasure to be able to buy exactly what I needed in a trouble free manner. My item arrived in good time and with a perfect service. I found your company easy to deal with and your web site clear any easy to use I will definitely come back.
Although I had a small order, Austen Knapman executed it perfectly, on time, and at a good price. Thanks guys, it's really good to be delivered from Devon to Devon.
We ordered the mild steel bars for an exhibition display. The website was easy to use and the bars arrived very quickly and were cut to the exact measurements. Will definitely be returning for further orders!
After viewing Gardener's World on BBC2 I wanted the steel rods to make garden flower supports. I ordered these and the service was excellent. They arrived on the dot and worked very well. I would recommend this firm to anyone wanting steel products!
