At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
What can you say about a mild steel tube?! Arrived well packaged and in only 3 days, cut to length. All fittings and clamps are sturdy, well made and good galvanised finish. Will definitely use Austen again for my next project.
From the very straightforward and simple ordering process, to a swift delivery, these were just what I needed for the job. Thank you.
Have bought a few times now, always good service and quality product.
The service I got from your company was great. I couldn't have asked for a quicker response when I contacted you. And then the speed at which I then received my order was outstanding. I would definitely recommend to someone else and buy again from you!
THE BOX SECTION ARRIVED QUICKLY AND CUT TO THE SIZES I REQUIRED.VERY GOOD SERVICE ALL ROUND.THANK YOU
I am very happy at finding Austen Knapman. They have a cutting service which saved me time and money. If i had gone to the usual places, i would have had to buy specific lengths and there would have been a lot of wastage in material and money. I will deffinatly purchase goods from them in the future, if and when i require them. Thank You Austen Knapman
Web site is so easy to use. Product and specification and costs discovered in under a minute. Excellent value. Why mess with baked bean tin posts from garden centres when you can get industrial spec material for less cost.
I needed six angle irons for my garden. As far as I could ascertain, this was the only company that could supply to the length required. I ordered online late on a Monday and they were delivered the following Thursday - much faster than I was expecting. They were perfect for the job.
ordered small quantity of steel tube, they had exactly what I required & delivered promptly. Site easy to use.
A very positive experience. From ease of navigating the website, helpful conversations over the phone through to the purchase process. The delivery arrived as expected on a convenient day - which I was able to request. The iron ordered was cut as expected and very good value. All in all, I wouldn't hesitate to recommend 'Austen Knapman', indeed I have already done so. My only minor niggle - and it has no bearing on the quality of the products or helpfulness of the staff - is the 'logo' on the website. The name 'Austen Knapman' is not so easy to read! Other than that, first class service. Thank you, Di
Exactly what i required cut to exact length, delivered promptly
Exactly what i wanted. Prompt delivery, packaged well. Nice to be able to order a custom length rather than having wasted off cuts.
Although I only ordered a single length of mild steel angle last Saturday with the request to have it delivered on Wednesday because I was going to be home from work. The product was delivered on the Wednesday, the steel was clean, well cut and packaged properly. I could not ask for more, especially with such a small order.
First class service. Fast and efficient.
Purchased these to extend the forks on a lightweight fork lift. The tubes came well machined with no rough edges. Just the job for what we needed.
I ordered four short steel bars to restore to a nineteenth century window, each one a very slightly different length. They arrived quickly and the lengths were all within the 2mm tolerance stated. Very pleased.
First time purchase. Impressed by service and communication. Quality product cut with accuracy. Fast delivery.
Good quality product at a price better than available locally even after adding shipping. Good service. Whats not to like?
Very prompt service and delivery. Box lintel exactly as ordered.
I ordered the metal all cut to my sizes on line and collected it from the local branch. The process was very easy
Very happy with purchase and quick delivery ,thank you ,would use again with no hesitation.
After purchasing from Austen Knapman previously and having a great experience, I decide to use their services again and they didn't disappoint. Thank you Austen Knapman!
The item was as described and arrived on time. Good price too.
The item was as described, good price and arrived on time. I'm happy.
Ease of ordering: good Goods as specified: good Delivery as specified:good Satisfaction of order: good
