At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
The service I received was second to none both in the ordering side and the delivery side. The delivery driver was so helpful and well mannered unlike some delivery drivers who can be quite rude and unhelpful. I would recommend your company to anyone that require steel products. I shall be using your company without any hesitation when I need to order the same type of products. Your delivery was fast and free which I think is a large added bonus. I give you 10/10
Material arrived when promised, in good condition and very well packed. Very smooth and square cuts to ends. Very satisfied with the transaction.
The product was as described and well packaged. Prompt delivery enabled me to complete my project without delay. I will certainly use AK again and would recommend them to others looking for quality steel and good service.
I ordered the steel i required at very short notice and asked if a delivery would be possible for easter which was only 3 days away.I had verbal comunication with the staff who said they would try to achieve my delivery date but were extremely busy. Low and behold true to there word my delivery turned up and i was able to continue with my project during the easter break. Thanks again for caring. Regards Mark Barnes
Having tried other sources, once I found the Austen Knapman site the whole process became extremely simple. The online ordering system is straight forward, easy to use and fully transparent. From the time of placing the order I was kept fully informed of the progress, and given specific details of the delivery arrangements. The product that arrived was exactly as ordered and first rate quality. So, a simple and easy to use ordering system, great communications and a first rate product.
I ordered what I wanted it arrived exactly as I had wanted it and it arrived in the shortest possible time. You could not ask for a better company to deal with. Brilliant.
I needed some flat bar mild steel of varying thicknesses for my hobby. A lot of companies tend to focus on bulk orders so I was pleased to see that Austen Knapman were happy to accept my modest order of three half-metre lengths. Well packaged and prompt delivery. All in all I'm happy with my purchase.
Tried to get this locally but the quality and dimensions of steel available were rubbish. This company delivered both and at a good price
Needed this in a hurry , and this company didn't let me down. Well packed, and delivered quickly, good job
I was looking for suitable fence posts or similar to hold sleepers together and upright for use as a retaining wall around a drive/parking area and for making raised vegetable beds. I couldn't find anything ready made that was suitable. I got lots of ideas from the AK website however- easy to follow and order from. Very reasonable pricing and delivered within a few days- all the way to Wiltshire before 8.00 in the morning. Top service. Definitely recommended.
for such a small order I was delighted at the response and service
Great service for cut to size bars delivered on time and cut to correct lengths. Will be using your service again in the future!
Thank you for the swift delivery and great item. Live in an area which has from high winds which come off the sea, needed the mild steel to reinforce my fence. Worked a treat in the recent storms fence never moved thank you.
Very satisfied with the steels and the service. Thank you
Ordered a small item, very reasonable price including delivery. Delivered next day. Really easy web site and excellent customer service(I didn't know what I required). Will definitely order again. Can't fault.
Item as described. Competitively priced.Very prompt delivery
I had a small order for Angle steel lengths, these needed to be a precise size, it was easy to find and order on the website, delivery was fast and prompt, and I received exactly what I ordered. Great site & great service, thanks team!
Excellent service and products, I have used this company several times now for my own company they have been so useful and there dispatch times are very quick I will keep on using Austen Knapman for many more years to come. Many thanks and keep up the good service Gary (Valley Welding Service) Margate Kent
I ordered 4 pieces of angled steel to cover the raw wood edges on my home made pallet coffee table. Sizes were spot on, and the bare mild steel finish went perfectly with the bare mild steel hairpin legs. They finished the table off perfectly. Price, Service and Delivery were all spot on! Thanks!
My first time working on a metal project. Bespoke sizes arrived as ordered. Very fast delivery. All good. Very happy.
Best price that I could find on the web. Material arrived, as ordered, within a couple of days and I was informed of progress throughout.
I can thoroughly recommend using Austen Knapman for your steel needs. The website is easy to navigate and the ordering process is very simple all the way through to the payment page everything went very smoothly. My steel arrived a few days later, all cut to the sizes I specified and was ready for fabrication saving me valuable time. Well done Austen Knapman!
Good service fast delivery, was stuck for this piece of steel, local dealers wouldn't cut off bar length, but found this on line, delivery was nearly as much of steel but it got me what I needed to do job!
Free Delivery accomodation by sending to Plymouth. (Noted in 'special delivery instructions') Product is as described. Good service
Your company despatched my order efficiently, it was well packaged but unfortunately TNT managed to damage the cardboard tube packaging , bend the bar and deliver it in this state a day late, I took some photos of the packaging and bar which I emailed to yourselves and you promptly replied and sent a replacement which arrived safely in good condition. It is a shame your carrier let us down. Your service and communication has been excellent. Neil
