At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Thanks you for a great service the goods arrived very quick.Goods were just as ordered and very well packed
AK provide a very good metal supply service which is accessible for non-experts, and non-engineers. If you need steel for DIY or even as a Builder or Tradesman, then AK provides an easy to use, and reasonably priced service, and they also have a better than average range of sizes in different steel sections. Now if you're an Engineering company/bulk buyer then maybe they'd lower their prices to get your business. When I first bought metal online I bought it from "metals4u" and I paid a lot more for it than at AK. So unless you're a bulk buyer, or you have a local metal stockholder, then AK is probably the best service, the best quality metal, and the most competitive price you'll find. If you think AK is expensive just take a look at "metals4u" and do a price comparison. No contest AK will win every time. Having said that I did find metal cheaper than AK, but I bought about 4 metric tons of RSJ 100x 65 x5mm @ £5/metre from an ebay seller. I have a big project so could get job-lot prices. Unless you're in that market then AK offers a very good service for a fair price.
The on-line description and ordering system for this item was excellent. Delivery was as arranged and although I was out the driver placed the item in a safe place and placed a note through the door. This together with an answering message left on my phone by a lady from the company was more than I would have expected. The base flange was as described and no damage. Overall the company provided excellent service.
The on-line description and ordering system for this item was excellent. Delivery was as arranged and although I was out the driver placed the item in a safe place and placed a note through the door. This together with an answering message left on my phone by a lady from the company was more than I would have expected. The tube was cut to the length I specified and was free from burrs. Overall the company provided excellent service.
Needed a couple of brackets to fit some kit into a rack. Ordered this cut to size. Bit of filing on the corners, 6 drill holes and a quick spray with black paint and job done. Price including delivery was very fair and delivery nice and prompt. Don't have to do this kind of thing very often, but have made a note for future if another problem crops up.
I ordered a chunk of steel one afternoon and it was delivered 09:30 the next morning. It had come from Devon to Manchester for under £10 in less than 24 hours. Amazon could not have done better, brilliant service.
Week cut and delivered well packed in super quick time
Week cut and delivered well packed in super quick time
Week cut and delivered well packed in super quick time
Placed two orders for steel rebate for a garden step project using reclaimed sleepers. Both orders were processed same day and shipped out and received on next day delivery. Can not fault the product or the service
Having ordered a mild steel piece of 100x50x25mm, the item arrived promptly and was of exactly the dimensions ordered. Very handy having a supplier willing to supply small one-off items like this.
