At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Great product, great price great service
Well happy vast delivery
Arrived very quickly, exactly how I needed it. It was the right measurement as requested, a solid bar very happy with it would gigku recommend this company.
The products arrived promptly and as expected. The only moan I have is about the delivery service that was used. The driver left them on the front doorstep, I asked if the package was heavy and the driver replied'yes' and then just drove off. Was not happy with that as the package was quite heavy and difficult for my wife to take around the back.
Excellent in all respects
Easy to order came really fast. Wanted to make plant supports, it worked out really well. Company on the ball with informed E-mails, delivery etc. Thank-you
ordered late Monday evening arrived with me Wednesday 14.00 same week very impressed would use this company again
Very quick delivery, quality product- highly recommend
Order 6mm steel rods to use in garden as suggested by Monty Don and they were perfect. Bent some and also cut some in half to support taller plants. Ordered rods on 7th June and delivered by 9th June so excellent service so big thanks to you all.
Ordered 3m lengths to make into plant supports,cut them easily with a hacksaw. Found website easy to navigate and product arrived in a few days by a pleasant delivery driver,all round good service
All arrived as ordered in good time
Prompt service and delivery.
Fast and easy to deal with
Ordered on Sunday, arrived Tuesday morning. Fantastic service, reasonable price. All set to make plant supports, Monty Don style.
Exactly as described and worked perfectly for my project of making plant supports
Quick delivery and excellent choice available.
Personal attention to query
Very good.
Initially had to wait as unable to order online, but after telephone conversation with your delightfully helpful receptionist who explained covid19 induced staffing problems, a date was given when backlog should be cleared. Indeed this was correct and my online order was placed and dealt with immediately. The items were delivered the following day well packaged and in good order. Website brilliantly set out, easy to identify required items.
I wanted to put up fencing around my veg patch but did not want a heavy look to it . I needed it in a hurry and both times my order came in within 1-2 days .
Great product and really speedy delivery.
I ordered some 6 mm bar to make supports for garden plants. The ordering was easy on line & delivery was only 3 days which in the current situation is amazing. Highly recommend product & company.
My order was dispatched and delivered promptly. Unfortunately, part of the order was lost in transit. This was not a problem, customer service was excellent and I had full replacement within 4 days - across a weekend.
I ordered these as I needed them for my garden plants. They worked out fine for my needs, but I thought the postage costs were high!
Great service
There was a small delay from placing my order to shipping (but nothing that isn’t expected at the moment). Once shipped arrived the next day.
Ordered standard 6mm rod and received in good time
