At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Austen Knapman deserve five stars but Tuffnells deserve none, hence the low overall score. Tuffnells tracking and communication is very poor. They did not send me an email with tracking details. Their tracking page showed that my parcel was delivered a day before it actually arrived, leaving me wondering and concerned that it had been delivered to the wrong place. When Tuffnells' customer services eventually responded to my complaint, they apologised for the delay. However, I didn't complain about delays but about tracking, the my actual complaint remains unanswered.
Really please with this purchase, easy to order, swift communication and quick delivery. Would definitely not hesitate to order again.
Perfect service
Cut exactly to length, reasonably priced and speedy delivery. Would definitely use Austen Knapman again.
Will uses this company again best deals on line , delivery within a couple of days even during the current virus proplems. Would recommend them every time.
the site was easy to use. The product is if a good quality and the service was great.
Found this company after a Google search. The materials I needed were reasonably priced and the website made ordering very easy. I was kept informed from placing my order until it was dispatched. Delivered was prompt and the mild steel angle was well packaged and as described.
Ordered just before they temporarily closed due to Coronavirus, they were helpful on the phone when I phoned to check something and the order was well packaged. Delivery was via courier and they kept me informed and let me know when to expect it to arrive. Very happy with the whole process. Would shop with them again.
Used for a child’s play bar and is a very welcome addition to the garden, it’s a bar of metal what more can I say!
Used this to make swing skewers to embed in cement, tough, strong metal and easier to drill with a metal drill bit rather than the masonry one I started with, lol!! Quick delivery and happy with the product.
Bought these to fix a pole to two uprights so my children can have a bar to swing on! Easy to use very happy with them.
Brilliant service in spite of trying times (coronavirus outbreak) would highly recommend!
Item arrived on time, cut to the size I required. It's great to be able to buy small items like this online at a low cost during these times of lockdown
It was exactly what I wanted for the job I have to do. Service and delivery spot on as promised.
Excellent allround service, will use again.
very quick
Great service
Very quick delivery. Fast service. The piece of metal is already fitted. Very good.
Very quick delivery. Fast service. The piece of metal is already fitted. Very good.
First class
Great company, great product, brilliant service, I will definitely use you again and recommend you.
Speedy delivery
Great two hinges
