At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Web site easy to use. I have never brought metal like this before so I was relieved that it was so straightforward. Delivered quickly and well wrapped. In addition to the metal rods I now have a three meter cardboard tube that may come in handy. Thanks.
As far as i can see there is nothing wrong with this product. It is indeed a steel bar. I am aware of no defects.
Timely and well priced.
I ordered this steel bar to make plant supports for the garden. They are as seen on Gardeners World & the steel bar is ideal for the job.
My order did not arrive as expected. I emailed Austen Knapman & Claire replied straight away. The order had been misplaced by the courier & so a replacement order was sent out which arrived the next day. Superb service, thank you Claire!
excellent for plant supports, well packaged and delivered quickly - will order more
Great fast service well packaged will be buying again in the future many thanks
Our request for an expedited shipping was handled professionally resulting in goods arriving in time enabling us to meet our constrains. Thank you.
Easy to use website
Just what we needed for bending into garden plant supports,. Good value and was delivered promptly Thanks
Not only are they very competitive but you can actually specify cut lengths at the beginning of your order rather than at the end and wondering if cuts are chargeable etc. Will definitely use again.
Fast service, would use again!
Just the thing to make your own plant supports the way you actually want them, and at a fraction of the cost of ready made versions
Prompt response, quick delivery and great price.
Product as ordered; delivery better than advertised; price beat local suppliers even with shipping cost. What's not to like?
Prompt delivery, well packed ,in good condition, No Rust, Thank you.
Prompt delivery, well packed ,in good condition, No Rust, Thank you.
Just a few lines to say how impressed we were with our recent order. The web site was easy to navigate. Very fast delivery, well packaged in a sturdy tube. Ordered steel bar in two lengths after seeing a gardeners world video on how to make plant supports. Price was very competitive as I would never have got the 3m lengths into the car and considering the package was over 25kg.
good product arrived quickly very pleased
Only a small order but delivered within 72 hours of ordering. Well protected at the ends to prevent transit damage.
There are many stockholders and agents but you are head and shoulders above all of them.... Your competitors do not allow specific length cuts from the first information search box. They will only estimate charges for cutting from specific lengths after you put the items in the basket and then you are not always sure whether you are charged per cut or not. Your system is great for many people who want non standard lengths at the initial pricing input box! Also most of your competitors prices that are anywhere close to you 'with postage' are for collection only! Your delivery charges are particularly competitive. Highly recommended.
Only a small requirement but dealt with swiftly and efficiently. Less than 72 hours from placing order to delivery. Well protected to avoid damage to the ends of the section. Will use this supplier again.
Arrived promptly.
The items I ordered were despatched ahead of schedule and without any problem
