At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Easy to order, quick delivery. Excellent retailer.
Like another reviewer, I wanted these bars to make plant supports, as seen on Gardeners World. Ordering was easy, delivery was fast and I am chuffed to bits with how these have turned out. Would certainly recommend Austen Knapman to all as their service was excellent. Many thanks.
My order was delivered very quickly to Cumbria at no cost. Products ordered were good quality. Very good firm to deal with I shall use them again. Thanks.
Great product and service . I only had a small order but i was treated the same.
Needed some pieces of rebar for a patio project. Good price and saved me the trouble of having to cut it to size. Arrived quickly. Will definitely order again when I need more.
I needed the steel bars to make garden plant supports as I had seen on the BBC, ordering them was easy as they were labeled as suitable for this and the online order form was easy to navigate. Delivery at a suitable time was negotiated and they were delivered in a cardboard tube so very easy to handle. All round an excellent experience!
It's hard to write a humorous or exciting review for aluminium box section. The uneventfulness of the order really is a testament to how well the whole process works. The box section I ordered arrive well wrapped, is the correct size, is cut to the lengths I requested, and, based purely on the weight of it, certainly appears to be aluminum. I guess I'll know more when I drill it this weekend. Simple, easy, quick and cheap. I'll be back next time I need some more box section.
Easy to find materials, brilliant service, accurately cut to order, simple payment system, all good, will definitely use again
Excellent service, accurately cut materials, will definitely use again, thank you
Excellent service and prompt delivery, will definitely use again, Thank you.
Excellent service, accurately cut steel, made my life very easy, just an assembly job for me! Thank you very much, will definitely use again.
Ordered a 10mm thick Mild Steel Flat Bar for a property renovation where my supplier had let me down - Austen Knapman had this delivered to me within 48 hours, mm perfect to the exact size I needed.
Not exactly the right size for what i am using it for, but i knew this before hand, but i can work with what i ordered, good price and good quality piece of steel and quick delivery.
Well packed and delivered on time.
Lots of purchase options and easy to use website and ordering system. Item packaged very well and arrived quickly. The majority of the purchase price was made up of the shipping costs so it would be great if lower cost shipping was available. Overall I amm impressed with the product quality and efficiency of this company.
Easy to select, easy to order. Got exactly what I wanted in the quantities I wanted and at a fair price. Delivered promptly without fuss - will use again.
basically decent general purpose mild steel. I used it to make planting tools (willow Dibber). Welds and cuts well. Ordered on web for next day pickup from Plymouth branch. Easy people to deal with, thankyou
Really easy on-line service meant I knew precisely what I was ordering, and got exactly what I wanted. Clear website. Quick delivery. Competitively priced. Perfect.
The service I received was second to none both in the ordering side and the delivery side. The delivery driver was so helpful and well mannered unlike some delivery drivers who can be quite rude and unhelpful. I would recommend your company to anyone that require steel products. I shall be using your company without any hesitation when I need to order the same type of products. Your delivery was fast and free which I think is a large added bonus. I give you 10/10
Material arrived when promised, in good condition and very well packed. Very smooth and square cuts to ends. Very satisfied with the transaction.
The product was as described and well packaged. Prompt delivery enabled me to complete my project without delay. I will certainly use AK again and would recommend them to others looking for quality steel and good service.
I ordered the steel i required at very short notice and asked if a delivery would be possible for easter which was only 3 days away.I had verbal comunication with the staff who said they would try to achieve my delivery date but were extremely busy. Low and behold true to there word my delivery turned up and i was able to continue with my project during the easter break. Thanks again for caring. Regards Mark Barnes
Having tried other sources, once I found the Austen Knapman site the whole process became extremely simple. The online ordering system is straight forward, easy to use and fully transparent. From the time of placing the order I was kept fully informed of the progress, and given specific details of the delivery arrangements. The product that arrived was exactly as ordered and first rate quality. So, a simple and easy to use ordering system, great communications and a first rate product.
I ordered what I wanted it arrived exactly as I had wanted it and it arrived in the shortest possible time. You could not ask for a better company to deal with. Brilliant.
