At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
I needed six angle irons for my garden. As far as I could ascertain, this was the only company that could supply to the length required. I ordered online late on a Monday and they were delivered the following Thursday - much faster than I was expecting. They were perfect for the job.
ordered small quantity of steel tube, they had exactly what I required & delivered promptly. Site easy to use.
A very positive experience. From ease of navigating the website, helpful conversations over the phone through to the purchase process. The delivery arrived as expected on a convenient day - which I was able to request. The iron ordered was cut as expected and very good value. All in all, I wouldn't hesitate to recommend 'Austen Knapman', indeed I have already done so. My only minor niggle - and it has no bearing on the quality of the products or helpfulness of the staff - is the 'logo' on the website. The name 'Austen Knapman' is not so easy to read! Other than that, first class service. Thank you, Di
Exactly what i required cut to exact length, delivered promptly
Exactly what i wanted. Prompt delivery, packaged well. Nice to be able to order a custom length rather than having wasted off cuts.
Although I only ordered a single length of mild steel angle last Saturday with the request to have it delivered on Wednesday because I was going to be home from work. The product was delivered on the Wednesday, the steel was clean, well cut and packaged properly. I could not ask for more, especially with such a small order.
First class service. Fast and efficient.
Purchased these to extend the forks on a lightweight fork lift. The tubes came well machined with no rough edges. Just the job for what we needed.
I ordered four short steel bars to restore to a nineteenth century window, each one a very slightly different length. They arrived quickly and the lengths were all within the 2mm tolerance stated. Very pleased.
First time purchase. Impressed by service and communication. Quality product cut with accuracy. Fast delivery.
Good quality product at a price better than available locally even after adding shipping. Good service. Whats not to like?
Very prompt service and delivery. Box lintel exactly as ordered.
I ordered the metal all cut to my sizes on line and collected it from the local branch. The process was very easy
Very happy with purchase and quick delivery ,thank you ,would use again with no hesitation.
The on-line description and ordering system for this item was excellent. Delivery was as arranged and although I was out the driver placed the item in a safe place and placed a note through the door. This together with an answering message left on my phone by a lady from the company was more than I would have expected. The tube was cut to the length I specified and was free from burrs. Overall the company provided excellent service.
After purchasing from Austen Knapman previously and having a great experience, I decide to use their services again and they didn't disappoint. Thank you Austen Knapman!
The item was as described and arrived on time. Good price too.
The item was as described, good price and arrived on time. I'm happy.
Ease of ordering: good Goods as specified: good Delivery as specified:good Satisfaction of order: good
I like this item , ideal for my work.
I like this item , ideal for my work.
Website easy to use, steel cut to size, delivered on time in very good condition, cheaper than our local steel supplier, would recommend to anyone will definitely use again.
Exactly as ordered, neatly cut to within 1mm of spec for both lengths ordered, very quick delivery. Highly recommended supplier!
The website was easy to understand which made ordering easy. The steel bar was just what was needed to make my woodturning tools. Delivery was quick too.
Ordered some metal box sections to replace wooden slats on 1930s garden furniture. Very accurate cutting and was delivered on the day agreed. Highly recommend
This was a brilliant option. Rebar cut to size so I wasn't locked in to what local merchants offered (i.e. the bulk standard and too long for my purposes). All things considered the price was reasonable and shipped from Devon to Gloucestershire for less than a tenner. Emails from AK kept me informed of progress. Couldn't ask for more. Would not hesitate to buy again in the future.
This has been my first order and I found the website easy to use, the communications excellent after the order was placed and delivery of the rods (neatly packed in a cardboard tube) was on time. Very impressed and I would certainly place future orders with you. Many Thanks !
