At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
It makes a VERY pleasant change that an industrial supplier will sell 'bits and pieces' to the general public. No minimum order, easy ordering online and competitive prices means that small amounts of smaller steel sections can be bought at a reasonable cost instead of being ripped off by the big DIY stores. I use small steel sections for vehicle modifications, and will be using the service again. Also the staff at Plymouth are helpful and pleasant.
i ordered to make plant supports .It worked ,I shall be ordering again many thanks
Vary professional service with helpful advice and cutomer care. Thank you.
excellent service, just wish it didn't take quite as long for the order to be processed.
No complaints
Just what I needed for the garden plant supports. Delivered very quickly. All good.
Just what the doctor ordered. Spot on delivery
Slight delay on order but good communications made it no big drama
As recommended by Monty Don on Gardeners World, home made garden plant supports that should last a lifetime
Great sales people on the phone made it easy for me to make my order. Delivery as arranged in good time. Product exactly what I wanted.
I decided to embark on a relatively straight forward garden DIY project but on pricing / sizing it up I came across on little problem – where to buy a number of pieces of custom ‘cut to size’ 20mm rebar which I needed. I drew a line with local builders merchants / steel suppliers enquiries and then found Austen Knapman online. Seems no order is too small and I used their online form to order 5 custom cut rebar items. Very impressed all round from easy ordering, good communication right through to receipt when I received my order on the day following despatch. All this for what I deem to be a reasonable cost! Probably won’t use them again purely due to this being a ‘one off’ project but would have no hesitation in recommending them to others for custom requirements. Thank you Austen Knapman – great service!
My experience with Austen Knapman has been absolutely fantastic, their service is brilliant, their product is first rate and their delivery is second to none. I found with their huge range of steel and aluminium including mild steel sheet to be so competitively priced that i have stopped looking for other places to buy my materials from. The fact that all products are available to the general public mean that hobbyists and semi-professionals such as myself never need to worry about materials or welding supplies again.A big thank you to everyone at Austen Knapman, you have a customer for life.
This was my first order with AK and the item arrived very quick and very well packaged - my only comment was that the item was a bit scruffy, scuffed etc. which as I need to use it in a decorative location meant quite a bit of cleaning/tidying up, but not a big deal depending on what you want to use your item for...
All correct by spec but was delivered strangely separately. 1/6 sections came far later than the other two. Wasn't convenient.
Only a low cost order but done fast, to specification and on time, with excellent packing
Had been looking for steel materials (round bar and angle iron) for a project at home. Austen Knapman provided a very efficient service with a very quick delivery time. Materials were as requested and cut perfectly to the sizes that I wanted. They kept me updated with emails regarding the progress of my order. Highly recommended, reasonable prices and a supplier I would use again if I require any more steel materials.
Purchased 10 x 1m lengths of 10 x 3mm ms bar. Product as described and expected, delivered on time, properly packaged and at a competitive price. Good service and will use again.
I am very pleased with the service from this company...I have ordered several small pieces of metal for my hobby.
Thank you for a great service the goods arrived very quick.Goods were just as ordered and very well packed
What can you say about a mild steel tube?! Arrived well packaged and in only 3 days, cut to length. All fittings and clamps are sturdy, well made and good galvanised finish. Will definitely use Austen again for my next project.
