At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
Excellent service, very pleased with my order, thank you very much.
Really great in every sense; quality, speed, customer service etc.
Item arrived in good time and was cut as I'd ordered
Very good service very helpful orders come on time
Ordered online over Christmas and received the order first week of January - great service. Product as described and arrived perfect even though it was 3.6 metres long!! Would have no hesitation in using again.
The material was perfect---it arrived sooner than expected and the job I had in mind for it completed and working well (50.mm x 1000mm Die box for trumpet garnish manufacture)
Easy to understand website, good price, good service and prompt delivery. Highly recommended supplier. Thank you
This product is just what I wanted, does the job perfectly. Order delivered promptly and good in good condition on arrival. No dents bends or buckles. Well packed.
Satisfactory in every respect - quality, accuracy, finish, price and delivery.
An excellent product, accurately cut and well packed. Unlike many steel stockholders, Austen Knapman are genuinely interested in supplying the DIY and hobby market with small quantities of steel at sensible prices and with fast delivery. Their customer support is unrivalled, and I have no hesitation in recommending them for all steel supplies.
Good value for money, product cut to size and fast delivery. Thanks
Austen Knapman provide a superb service to the general public, allowing the direct purchase of all types of mild steel bar, angle and other sections. The buyer only needs to purchase the amount required so there is no wastage and prices seem more than fair. I, for one, will continue to buy from this company, the ordering process is straightforward, the despatch is very rapid and the packaging excellent. What's not to like!
Fast delivery and the only supplier I could find offering cutting to a chosen length.
Product as expected. As a hobbiest it's great to get an instant price for cut lengths and click the buy button. No hassle and delivered on time.
Excellent product excellent service -- many thanks
This was just what I was looking for to fit my American 5th wheel to my new pick up truck to tow my 5th wheeler caravan. Accurate material and cutting. I would use again when needed.
I ordered the bar over the phone and it arrived with the other metal as arranged. I will use again for the next project.
After viewing Gardener's World on BBC2 I wanted the steel rods to make garden flower supports. I ordered these and the service was excellent They arrived on the dot and worked very well. I would recommend this firm to anyone wanting steel products and hope they prosper it these difficult times.
Exactly what you'd expect from a sheet of weldmesh. Delivered promptly straight to my garden where it will make the perfect support for growing peas and beans up. On-line ordering and delivery is so much more convenient than trying to transport a large item like this with only the family car available.
I ordered several lengths of ERW steel tube to make wishbones for my new kit car. Even before I placed an order they had been more than helpful with advice and recommendations. The items were delivered next day, well packaged and in good condition. I did notice in particular that the ends of the packaging had been reinforced, something that is forgotten by so many other companies and can result in missing parts. I look forward to using the metal, and I would order from Austen Knapman again.
The steel was selected to provide a support strut for a museum exhibit. Knapman was the only company that would provide the steel cut to the length required. Fast next day delivery and the steel is now providing the strength to support a museum exhibit
The tube was required to support the axle for a museum exhibit. Austen Knapman was the only company that could provide the length cut to size. Speedy next day delivery and left according to instructions. It is performing the job it was selected to do and will prove a worthy addition to the museum display.
Delivered well within the estimated delivery time and product as described, nice and easy service to use - will be back for more when needed
