At Austen Knapman we always put customer satisfaction first and our customer support team are available to answer any questions you may have regarding your order. Here is some of the feedback we have received from our fantastic customers.
I received the steel a couple of days after I placed the order. Finding what I wanted, ordering and paying was easy. I needed a question answered about the box section and got a reply the following morning. Excellent company will definately purchase my steel from them again. 5 STARS out of 5
Very helpful and good quick delivery. Would recommend to anyone.
Company went above and beyond the call of duty to ensure my steel bars arrived the very next day. They were an integeral part of my driftwood Christmas trees and I needed them for the weekend. thankyou
The website was very easy to use and my order for some steel rebar rods was safely delivered within a couple of days. Throughout the process, Austen Knapman kept me well informed by email. I am very pleased with the product. Altogether, I found the service to be excellent. Thank you
The existing welded aluminium handrail had broken in use and left a roof walkway a H&S risk. I purchased this product to use as a replacement and have drilled and bolted the 4 handrails in place, making it safe once more. I do not purchase raw metal very often and found the Austen Knapman website easy to use but it would not take my order. I rang their office and placed the order via telephone. The lady I spoke with was very helpfull. The added benefit of having the handrails cut to size was a bonus as it saved me cutting them on site. All in all a great experience. I will use Austen Knapman again.
A excellent product which was used as a supports for a timber framed awning.
I scoured the internet for the product I required and found it clearly listed on this company's easy to use Website. It was cut to to my precise requirements and delivered promptly. Five star service from this seller.
Useful to get small quantities cut to size. Good info on web-site. Prompt service. Reasonable prices.
I needed some large-ish steel pins to secure a workbench top to it's base. They had exactly what I needed, it was very reasonably priced, AND they were able to cut it to order (saving me hours with a hacksaw!). The cuts were dead-accurate and the pins were at my doorstep in a couple of days. I couldn't be happier and will definitely come back for my metal needs.
Very pleased with the metal tube, cut to exact measurement,and well parceled up
Cuts very easy & excellent to weld. Depending on your requirements / project etc i would recommend without a doubt, i will be back for more. Very easy to cut & shape & easy to drill. What more can i say it does what it says on the tin :)
What more can i say it does what it says on the tin :) Bends very easy in virtually any shape you want, ok with a bit of heat that is. Cuts very easy & Nice to weld. Would recommend depending on your project.
We ordered the mild steel bars for an exhibition display. The website was easy to use and the bars arrived very quickly and were cut to the exact measurements. Will definitely be returning for further orders!
I had a project which required a big assortment of parts, all were cut and delivered to me quickly. There was one mistake that was put right immediately. All very good.
The order was relatively small but despite this the service was superb. The cut to length rods arrived well packed and in record time. I cannot fault the service and would certainly recommend Austen Knapman to my friends
I ordered various lengths of metal and these were cleanly and accurately cut and delivered in very good time, so I am very happy with the products and fast service, many thanks.
Excellent service and quality at all products .
This was my first dealing with your company and it has been a revelation, the ordering process was simple, the total price was quick and the delivery was exactly as you said. Your choice of carrier was excellent, it is rare to receive a delivery from such a friendly efficient driver who took the time to check with me the parcel as he had noticed that the wrapping had come off one end, the contents were in good condition and complete, I would give him 5 stars as well. I am building a kit car and have purchased most of the metal required, but the rest I will certainly source from you. Thanks for a fantastic service.
I ordered several lengths of ERW steel tube to make wishbones for my new kit car. Even before I placed an order they had been more than helpful with advice and recommendations. The items were delivered next day, well packaged and in good condition. I did notice in particular that the ends of the packaging had been reinforced, something that is forgotten by so many other companies and can result in missing parts. I look forward to using the metal, and I would order from Austen Knapman again.
Rapid turn round and delivery. Material exactly as ordered.
Rapid response and delivery. Material exactly as ordered.
High quality product, great service, prompt delivery - Thank you.
Satisfactory in every respect - quality, accuracy, finish, price and delivery.
Had a minor problem with the material. Having been in business for 40+ years, when dealing with a supplier it's not the price or colour that counts. The true test is how they deal with a problem. Needless to say I've given Austen Knapman repeat business. Thanks Chaps!
